Cannot save changes in email settings.

  • HIGHTECHREQUEST
    Asked on July 25, 2018 at 5:15 PM

    Email Advanced Options PDF Attachment Option Won't Save (Discard Changes? Y/N Screen)

    1532553253Discard Changes Y N Screenshot 10

    Jotform Thread 1535457 Screenshot
  • Jed_C
    Replied on July 25, 2018 at 7:20 PM

    I'm unable to replicate the issue. Please clear your browser cache and form cache then try again.

    1532560791pdf attachment Screenshot 10

    Let us know how it goes.

  • HIGHTECHREQUEST
    Replied on July 26, 2018 at 9:56 AM

    Tried clearing browser cache and form cache and it's doing the same thing.  One thing to note is that we're using the HIPPA version and seeing a lot of changes to our forms.  This is a new form, created since the conversion to the HIPPA version.  I opened this form in Mozilla Firefox to see if that would help and the "error message" is actually red.  I guess we need to actually enter a qualifying password in order to view pdf attachments on all of our new JotForms.  Will probably have to purchase another JotForm account just to use the full non-HIPPA version as it's more functional.  Wish there was a way to roll back the HIPPA version update :-)

    1532613322Discard Changes Y N [In FIREFO Screenshot 10

  • Richie JotForm Support
    Replied on July 26, 2018 at 11:44 AM

    Checking from your screenshot,you have enabled PDF attachment and it is required you input a password to protect your PDF file. You cannot save the email notification without setting a password.

    Kindly try adding a password and let us know if the issue still remains.

    Regarding switching back to non HIPAA account, you can do that in your profile data settings.

    Cannot save changes in email settings Screenshot 20


    Hope this information helps.

    Thank you.

  • HIGHTECHREQUEST
    Replied on July 27, 2018 at 1:10 PM

    Thank you Richie. 

    I found the Disable HIPPA Compliance option and selected it yesterday.  Any idea on the timeframe on when we can expect the forms to switch back?  We really need that full functionality for all but 1 of our forms and right now they're not working properly.


  • Richie JotForm Support
    Replied on July 27, 2018 at 1:24 PM

    I have moved your question to a new thread, so we can properly address it and assist you better.

    Please follow this link -https://www.jotform.com/answers/1537459

    Thank you.