Getting an error when viewing form on mobile browser.

  • Profile Image
    tomlanden
    Asked on July 25, 2018 at 08:58 PM

    Hi,

    I just created a form (over 50 questions) and am ready to launch it, but it won't load on mobile.

    Can someone help me with this?


    Thank you

  • Profile Image
    Jed_C
    Answered on July 25, 2018 at 11:32 PM

    I've tried accessing your form URL and didn't get any error. Try viewing this URL https://www.jotform.us/form/81978928271170.

    1532575857Screenshot_2018-07-26-11-28-01

    Please also try clearing your browser cache and form's cache and see if that helps. If issue persists, would you mind sharing to us what Mobile device and browser you were using when you encounter the error?

    Looking forward for your response. 

  • Profile Image
    tomlanden
    Answered on July 26, 2018 at 09:00 AM

    Hi,


    I cleared the form cache as well as my phone's browser cache and it's still crashing every time. I'm accessing it from an iPhone X's Safari, but I've had a friend test it from an iPhone 8 and he's having the same issue. 

  • Profile Image
    DonaldHag
    Answered on July 26, 2018 at 11:23 AM

    I have tested your form on iPhone 8 Safari Browser and am unable to replicate the issue on my end. The form is loading as required. Do you have this form embedded on a website?

    1532618615iphone 8 emulator.png

  • Profile Image
    tomlanden
    Answered on July 26, 2018 at 12:18 PM

    Nope. Literally just the form. Tried restarting my phone to see if that would help. It ended up working once, then I reloaded the form and same error occurred multiple times. 

  • Profile Image
    DonaldHag
    Answered on July 26, 2018 at 01:49 PM

    I have done another test on a different iPhone and the form still loads as required. This leads me to suspect that this is a localized issue to either;

    - Your device (certain apps or add-ons installed interfering with the form)

    - Your network connection (The network you are using to access the Internet is blocking the form)

    Please test the form on a different device or a different network to verify this too and let us know how it goes. For further assistance, do let us know.

    1532627157Image from iOS.png