I'm not recieving Notification e-mails

  • Profile Image
    sgerra
    Asked on December 03, 2012 at 12:54 PM

    I set up 2 different ones with 2 of my e-mail address and neither are getting to me?  Is there a problem with the outgoing e-mail notifications?

  • Profile Image
    Welvin
    Answered on December 03, 2012 at 01:55 PM

    Hi,

    Please set your form notifications "Sender Email" to noreply@jotformcom. Something like this;

    And add Jotmails IP Address to your Whitelist: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks

  • Profile Image
    sgerra
    Answered on December 03, 2012 at 02:51 PM

    Wow Yahoo has you blacklisted...that's not good...not sure how I can get them to whitelist your service...

  • Profile Image
    Welvin
    Answered on December 03, 2012 at 02:56 PM

    Hi,

    I suggest you to ask help from your service provider to do it with regards to your domain email, journeycovers@worldsapartny.com (worldsapartny.com)

    Thank you.

  • Profile Image
    sgerra
    Answered on December 03, 2012 at 03:06 PM

    The domain is hosted by Yahoo.  Again I'm not sure how I could possibly get Yahoo to whitelist your IP address'.  I'll just have to do without the e-mail notifications I guess. Thanks.

  • Profile Image
    Welvin
    Answered on December 03, 2012 at 03:08 PM

    Hi,

    You can try the suggestions above to use noreply@jotform.com as your form notifications "Sender Email" and try doing a live test submissions. See if you can receive it.

    Thank you.