What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not recieving Notification e-mails

    Asked by sgerra on December 03, 2012 at 12:54 PM

    I set up 2 different ones with 2 of my e-mail address and neither are getting to me?  Is there a problem with the outgoing e-mail notifications?

    Page URL:
    http://www.justlikejourney.com/ohs1983/feedback.htm

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2012 at 01:55 PM

    Hi,

    Please set your form notifications "Sender Email" to noreply@jotformcom. Something like this;

    And add Jotmails IP Address to your Whitelist: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks

  • Profile Image

    Answered by sgerra on December 03, 2012 at 02:51 PM

    Wow Yahoo has you blacklisted...that's not good...not sure how I can get them to whitelist your service...

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2012 at 02:56 PM

    Hi,

    I suggest you to ask help from your service provider to do it with regards to your domain email, journeycovers@worldsapartny.com (worldsapartny.com)

    Thank you.

  • Profile Image

    Answered by sgerra on December 03, 2012 at 03:06 PM

    The domain is hosted by Yahoo.  Again I'm not sure how I could possibly get Yahoo to whitelist your IP address'.  I'll just have to do without the e-mail notifications I guess. Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2012 at 03:08 PM

    Hi,

    You can try the suggestions above to use noreply@jotform.com as your form notifications "Sender Email" and try doing a live test submissions. See if you can receive it.

    Thank you.