Why was I charged again when I downgraded my account?

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    shmoller
    Asked on July 26, 2018 at 11:16 AM

    Why was i charged again when i downgraded my account?


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    John_Benson
    Answered on July 26, 2018 at 01:58 PM

    You have multiple subscriptions here in JotForm. As of checking, you've subscribed to Bronze and Silver plan. First, please choose what plan do you want so we can assist you properly.

    We'll wait for your reply. Thank you.

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    shmoller
    Answered on July 28, 2018 at 11:43 PM
    I want the plan of 19.99 a month
    Sent from my iPhone
    ...
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    Kiran
    Answered on July 29, 2018 at 01:02 AM

    As per your request, we have now forwarded a request to our manager to cancel the Silver subscription that was paid using PayPal and issue a refund. Please allow 5 to 7 business days to reflect the refund amount in your account statement. 

    Thank you!