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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Corporate Anti-virus [Sophos] is Blocking JotForm

    Asked by lowellgeneral on December 03, 2012 at 01:31 PM

    Program has identified malware within JotForm: Mal/HTMLGen-A

    Attached is the message we are getting.  We are dead in the water here-- help.

    Screenshot
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    JotForm Support

    Answered by abajan on December 03, 2012 at 01:46 PM

    Thanks for informing us about this.

    Is the company's anti-virus software Sophos by any chance?

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    Answered by lowellgeneral on December 03, 2012 at 01:49 PM

    Yes.  What evidence is there that Sophos has miscategorized?  This will be helpful in making an argument.

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    JotForm Support

    Answered by Mike_T on December 03, 2012 at 02:17 PM

    I believe that this was a false positive detection. May you kindly ask them to check the source of the http://form.jotform.us/form/21975748164162 form, and whitelist the form.jotform.us address?

    I have also checked the form using Virustotal Scan URL Tool, and this is showing a positive 0/32 result.

    https://www.virustotal.com/url/35206bf4834f2beda5dd226e155b9ef9636550a3b7a011b35e8223d5c0595753/analysis/1354561870/

    Thank you.

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    Answered by fxr on December 05, 2012 at 09:16 AM

    Sophos have got back to us on this and realized the miscatergorization and have corrected it.

    Can you please confirm that you are now able to access your forms as normal now?

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    Answered by fxr on December 05, 2012 at 09:54 AM

    Hi,

    You have probably responded to this via email and unfortunately it hasnt pulled through to the forum so we are unable to see it.

    --

    You can reply directly to the thread

    @ http://www.jotform.com/answers/153619-Corporate-Anti-virus-Sophos-is-Blocking-JotForm#5

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    Answered by lowellgeneral on December 05, 2012 at 09:55 AM

    Thanks for your efforts-- our forms are back up & running.  Much appreciated!

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    JotForm Support

    Answered by liyam on December 05, 2012 at 09:59 AM

    Thank you for keeping us posted, lowellgeneral.

    If you have other questions or concerns, please do let us know.