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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I fix this: "High Risk Website Blocked"

    Asked by guest_23375592689066 on December 03, 2012 at 02:11 PM

     

    Chief 

    When I click on the link below and on the Instrument Data Entry Kane in the blog, I get this message:

    High Risk Website Blocked
    Access has been blocked as the threat Mal/HTMLGen-A has been found on this website.
    Return to the page you were previously viewing.



    My virus protection software says there is a Trojan horse on the website.  Is there anyway around this?

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    JotForm Support

    Answered by Mike_T on December 03, 2012 at 02:26 PM

    Thank you for contacting us.

    The issue is most probably related to some false positive detection.

    As far as I can see, there are no harmful code on the page. Virustotal Scan URL Toll is not showing any viruses too (0/32 result):

    https://www.virustotal.com/url/0656579a8e0cb4d9c80e381de9a9f0db4d91fb1d7060f214a0e2efcb7d3a4dc5/analysis/1354562604/

    May you please kindly contact your Virus Protection software Support and kindly ask them to check the source of the http://form.jotform.us/form/23304279295154 page? I hope that they can whitelist the form.jotform.us address.

    If you need any further assistance on this, please let us know. Thank you!