Form Editing - Notifications Not Sent. Only Auto Responder Works

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    deewinc
    Asked on July 27, 2018 at 02:38 AM

    Hello, 


    I'm refining my form before I begin using it. I have noticed that whenever a form is edited after being submitted, only the autoresponder (email sent to client) sends the email with the updated information on the form. On the other hand, the email notification (email sent to company) with the updated information is not sent.

    Just to make this clear, when the form is submitted in the first instance, both the autoresponder and notification works (email of the form is sent to both customer and company). However, if the submitted form is edited only the autoresponder works (email sent to customer) and not the notification (email to the company)

    Is there anything that can be done to make sure when forms are edited afterwards after being submitted by a customer an email notification is sent to the company with the new updated information? 

    Regards 

  • Profile Image
    BJoanna
    Answered on July 27, 2018 at 05:30 AM

    To resolve this issue you need to set Send on Edit inside of the Email Notification Advanced tab to Yes.

    1532683539edit.JPG

    Feel free to contact us if you have any other questions ro issues. 

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    deewinc
    Answered on July 28, 2018 at 01:38 AM

    Hello

    Thanks it now works.