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Elizabeth LukeAsked on July 27, 2018 at 11:00 AM
I was making changes to my JotForm account since my business name has changed and so has my email. I am now unable to get into my account. It sent me a link to click on to confirm email address, but when I click it says the link is invalid. Please help!
Thank you!
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John_BensonReplied on July 27, 2018 at 12:28 PM
I did not find any JotForm account that is associated with your email address JaxBabyCompany@gmail.com.
Please provide any of these following:
- The form URL.
- The website where the form is embedded.
- The account username.
- The correct email address registered to the account.
We'll wait for your reply. Thank you.
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Elizabeth LukeReplied on July 27, 2018 at 2:43 PMErluke07@gmail.com
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John_BensonReplied on July 27, 2018 at 2:57 PM
Are you referring to this account username (JaxBabyCo)?
If yes, it is registered to the email address (firstcoastdoulas@gmail.com). Do you recognize the email and account username?
We'll wait for your reply.
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Elizabeth LukeReplied on July 27, 2018 at 4:43 PMYes, I recognize both. My old business name is First Coast Doulas the new
business name is The Jacksonville Baby Company.
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Jed_CReplied on July 27, 2018 at 5:01 PM
Are you able to login to JaxBabyCo with firstcoastdoulas@gmail.com email? If not, try the forgot password and see if you will receive an email from Jotform.
Looking forward for your response.
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Elizabeth LukeReplied on July 27, 2018 at 5:43 PMYes I was able to log in thank you for your help
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