email notification email content has no fields

  • watersofresh
    Asked on July 27, 2018 at 1:08 PM
  • Richie JotForm Support
    Replied on July 27, 2018 at 1:30 PM

    Can you please confirm if this is the form in question https://www.jotform.com/62395874329974 ?

    To clarify, are you not receiving submissions or email notifications?

    I have checked the mail logs and found that email notifications are being sent correctly.

    email notification email content has no fields Image 1 Screenshot 20

    We will wait for your reply.

    Thank you.

  • watersofresh
    Replied on July 27, 2018 at 2:17 PM

    ty https://form.jotform.com/81926110351953

    I would like to know what happened.  i may have collapsed the form and maybe that's why it's doing this

  • Richie JotForm Support
    Replied on July 27, 2018 at 2:25 PM

    I have checked your form and it seems your email notification has no fields in it.

    email notification email content has no fields Image 1 Screenshot 30

    May I suggest deleting this notification email and adding a new one.

    By adding a new email notification, it would get all the available fields in your form and add it to your email content.

    email notification email content has no fields Image 2 Screenshot 41

    Please give it a try and let us know how it goes.

    Thank you.

  • watersofresh
    Replied on July 27, 2018 at 2:43 PM

    you are awesome.  do I just put my email in that field

  • Richie JotForm Support
    Replied on July 27, 2018 at 2:55 PM

    Usually you don't need to add your email address in the email recipient as the form builder will automatically add the email address in your account once you have added the new email notification.

    You can however, double check it to be sure.

    Your email address should be below your notification.

    email notification email content has no fields Image 1 Screenshot 20

    Hope this information helps.

    Thank you.

  • watersofresh
    Replied on July 27, 2018 at 5:43 PM
    I did that and put in watersofresh@ gmail .com  i receive the email with only the title and no content in fields.  can u fix it please
    Sent from my Verizon, Samsung Galaxy smartphone
    ...
  • Richie JotForm Support
    Replied on July 27, 2018 at 5:47 PM

    I have added a new notification email in your form. You can delete the previous email notification without the email content.

    email notification email content has no fields Image 1 Screenshot 20

    Hope this helps.

    Please let us know if you have further questions.

    Thank you.

  • watersofresh
    Replied on July 27, 2018 at 10:43 PM
    you are awesome thank you so much
    Sent from my Verizon, Samsung Galaxy smartphone
    ...
  • watersofresh
    Replied on October 21, 2019 at 4:50 AM
    I've shared an item with you:
    Copy of UNIQUE LOAN PROGRAM
    https://docs.google.com/spreadsheets/d/1munBa8WT88NnEdutvZKFStwM71C1HneNYV76RHGBTlY/edit?usp=sharing&invite=CI6j7ZoC&ts=5dad6cfc
    It's not an attachment -- it's stored online. To open this item, just click
    the link above.

    ...
  • Jed_C
    Replied on October 21, 2019 at 5:31 AM

    We'll respond to you on a separate thread here https://www.jotform.com/answers/2008285 shortly.