What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not working. Can you help me please? (with screenshot)

    Asked by guest_23376925265057 on December 03, 2012 at 06:46 PM

    I created my form:

    http://img39.imageshack.us/img39/4817/70200308.png

    then, I did a test with my email:

    http://img197.imageshack.us/img197/510/77312323.png

    and I recieved the email:

    http://img194.imageshack.us/img194/9899/50946831.png

    then, I tried to submit a test again:

    http://img545.imageshack.us/img545/9250/72755533.png

    it loaded for 1 minute and an I recieved an error message:

    http://img594.imageshack.us/img594/9946/33061251.png

    Page URL:
    http://form.jotformz.com/form/23376940891665

  • Profile Image

    Answered by guest_23376925265057 on December 03, 2012 at 06:58 PM

    Por favor, alguem me ajjuda ai galera, se quiser eu traduzo >< por favor

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    JotForm Support

    Answered by abajan on December 03, 2012 at 07:13 PM

    Hi

    Try submitting the live form a few times instead of using the "Test Email" button and let us know if you get the same result. Don't worry about depleting your submissions quota for the month. We'll reset that to what it was prior to the tests.

    We'll await your results.

    Thanks.

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    Answered by guest_23376925265057 on December 03, 2012 at 07:16 PM

    Sounds good. I will test it ! =) Thanks.

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    JotForm Support

    Answered by abajan on December 03, 2012 at 07:21 PM

    I believe I've found the problem. The form is in your Trash folder! If you restore it, it should work again.

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    Answered by guest_23376925265057 on December 03, 2012 at 07:28 PM

    I deleted this form because it was not working and I created a new one:

    http://form.jotformz.com/form/23377035068657

    It is not working either =/

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    JotForm Support

    Answered by abajan on December 03, 2012 at 07:34 PM

    I don't know if it will make any difference but I've just cleared your account's cache. Please try to make a submission now and let us know the result.

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    JotForm Support

    Answered by abajan on December 03, 2012 at 07:39 PM

    Actually, you can also try changing the form's URL from

    http://form.jotformz.com/form/23377035068657

    to

    http://www.jotformz.com/form/23377035068657

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    Answered by guest_23376925265057 on December 03, 2012 at 07:48 PM

    =/ still not working. I recieved an email of one submission 30 minutes ago. But when I did that submission It did not show a "Thank you" msg, It showed an error msg. Thanks for reseting.

    Can you try to create a form with a new account? to see if it works?

     

    I saw some old tutorials about this site that show how to create a form, and I did what they were telling me to do... however, their videos had an "old version"(outdated version).

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    JotForm Support

    Answered by jonathan on December 03, 2012 at 08:39 PM

    Hi,

    You are correct. The video instruction was based on the previous version of JotForm's My Forms. The platform was upgraded only recently -- we will update the video instruction too. We apologize for any inconvinience.

    However, you can check the articles found here to get a better understanding of the how to's in creating your form.

    Hope this help.

    Thanks.

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    Answered by mestrefamiliar on December 03, 2012 at 09:30 PM

    =/ I checked it... I think I already learned how to create the form that I want... I really liked your site, but I want to be able to enjoy it xD I am creating a new website, but I need to make my form work

     

    Thanks guys, u are awsome... 

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    Answered by mestrefamiliar on December 03, 2012 at 09:42 PM

    I created another account, and a new form in this account... it did not work .-. Is it blocked for brazilians? xD

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    JotForm Support

    Answered by jonathan on December 03, 2012 at 09:50 PM

    Please tell us which brazilian form it is that is not working.. 

    is this the form? http://www.jotformz.com/form/23378139845666

    I found no disabled form in your account so far.

    Thanks.

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    Answered by guest_23376925265057 on December 04, 2012 at 06:06 AM

    I dont know what happened, but today, all of them are working! thank you!!

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    JotForm Support

    Answered by NeilVicente on December 04, 2012 at 06:15 AM

    On behalf of the team, you are very much welcome. We are so glad to hear that your problem has been fixed.

    Have a great day ahead.

    Cheers!