How can I keep the logo and formatting in PDF?

  • speakliveplay
    Asked on July 29, 2018 at 1:43 PM
  • Welvin Support Team Lead
    Replied on July 29, 2018 at 2:09 PM

    Which PDF are you referring? The PDF version of the form or is it the PDF copy of the submission? 

    You currently have the logo as a Cover Photo. I would suggest adding the logo using the Image field. This will fix your issue in any of the two.

    How can I keep the logo and formatting in PDF? Image 1 Screenshot 20

  • Welvin Support Team Lead
    Replied on July 29, 2018 at 2:12 PM

    I forgot to mention that images (excluding cover photo), headers, and texts are not included in the PDF by default. You need to check the Show Headers and Texts in the submissions page settings:

    How can I keep the logo and formatting in PDF? Image 1 Screenshot 20

  • Mel
    Replied on July 29, 2018 at 2:13 PM

    even when i add It as an image, when i view submissions and download as pdf the image is not there on downloaded pdf.

  • Kiran Support Team Lead
    Replied on July 29, 2018 at 2:38 PM

    I have tried downloading the PDF report of the form https://www.jotform.us/form/82095043640149 and see that the image is being displayed without any issue. 

    153288943130072018 0004354 Screenshot 10

    However, the image in the PDF report seems to be large and you may customize the PDF report as per your requirement by following the guide below:

    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Please get back to us if you need any further assistance. We will be happy to help.