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    emails going to wrong address

    Asked by billj on December 04, 2012 at 07:54 AM

    I sent myself a "live" test submission from NASCPE Directory form and it went to my primary acct email address instead of where it was defined to go.

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    JotForm Support

    Answered by EduardoMendez on December 04, 2012 at 10:35 AM

    Hi there,

    You have 2 notifications on your form.

    1- going to bill@paramedicalexam.com

    2 - going to admin@nascpe.com

    We found the following results after a search on our system:

     

    Result: admin@nascpe.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA 199.255.193.7: An URL contained in this message is blacklisted by SURBL. See http://www.surbl.= org'


    Your form asks for the user to enter a URL on your form. Perhaps someone entered a URL that is blacklisted and this caused that the admin@nascpe.com address was sent to the bounce list (preventing mail delivery). I have since removed the address from the bounce list. Here is a guide to help you ensure that you receive all your notifications: Please follow the instructions and let us know if you need further assistance!