What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    emails going to wrong address

    Asked by billj on December 04, 2012 at 07:54 AM

    I sent myself a "live" test submission from NASCPE Directory form and it went to my primary acct email address instead of where it was defined to go.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on December 04, 2012 at 10:35 AM

    Hi there,

    You have 2 notifications on your form.

    1- going to bill@paramedicalexam.com

    2 - going to admin@nascpe.com

    We found the following results after a search on our system:


    Result: admin@nascpe.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA An URL contained in this message is blacklisted by SURBL. See http://www.surbl.= org'

    Your form asks for the user to enter a URL on your form. Perhaps someone entered a URL that is blacklisted and this caused that the admin@nascpe.com address was sent to the bounce list (preventing mail delivery). I have since removed the address from the bounce list. Here is a guide to help you ensure that you receive all your notifications: Please follow the instructions and let us know if you need further assistance!