Why I'm not receiving form submissions?

  • Profile Image
    marylandetherapist
    Asked on July 29, 2018 at 09:19 PM

    I recently discovered that I am no longer receiving form submissions, nor is the site recording new submissions in my inbox. 

  • Profile Image
    Nik_C
    Answered on July 30, 2018 at 02:19 AM

    I checked your form and there are 9 submissions there:

    1532931340Screen Shot 2018-07-30 at 8.15

    I don't see your submissions in email logs, so I'm not sure if you did any change in your Notifiers?

    Also, I did a test submission in your form, please confirm if you received it?

    Please advise.

    Thank you!

  • Profile Image
    marylandetherapist
    Answered on July 30, 2018 at 06:43 AM
    I received the test submission. Why did I not receive my own test?
    ...
  • Profile Image
    Victoria_K
    Answered on July 30, 2018 at 10:20 AM

    Hello,

    I have also tested your form and can see an email sent to you:

    1532960352screenshotbf49s.png

    However, I can not find any test submission, which you have mentioned. The latest form submission is from 2018-05-27. Have you deleted your test submissions?

  • Profile Image
    marylandetherapist
    Answered on July 30, 2018 at 05:43 PM
    I have not deleted submissions.
    I have attached the email I received from your latest test. Why does it
    show the contact details repeatedly? I did not set up the form to
    repeatedly request contact info, and it never did that before.
    ...
  • Profile Image
    Victoria_K
    Answered on July 30, 2018 at 06:15 PM

    Apologies, I have filled out all the fields on your form. It appears that you have several pages requesting Name, Email and other info. The pages are skipped based on users' answers. Since I have filled out all fields, you have received all my answers via email. 

    Also, I have noticed that the Next button is named as Submit on your form. Please make sure that when testing you have also clicked the final Submit button to see the Thank You page and submit a form:

    1532988843screencast55.gif


  • Profile Image
    marylandetherapist
    Answered on July 30, 2018 at 08:43 PM
    I believe the way I set it up, it should skip pages conditional to user's
    answers. But it should not repeatedly ask for contact info. Furthermore,
    the form previously only showed 1 contact info page depending on what the
    user's answer was. The user would then click "submit" and see the Thank you
    page.
    When I click "submit", I see the contact info request again, not the thank
    you screen.
    ...
  • Profile Image
    Kiran
    Answered on July 31, 2018 at 01:04 AM

    Please note that Next button can be used to navigate the form to the next page or other page based on the conditions set. In order to submit the form, it is required to click on the Submit button the form. The next button cannot act as the Submit button. You may place a Submit button on the first contact information and show/hide it based on the Gross income or as per your requirement.

    If you can provide us with more information on your requirement or the conditions on your form, we may be able to help you further.

    Thanks!

  • Profile Image
    marylandetherapist
    Answered on August 03, 2018 at 08:43 PM
    Kiran,
    If I am understanding correctly, it sounds like you're saying I have
    renamed the "Next" button to show as "Submit," however if I do not want to
    show all the pages, I need to use a specified "Submit" button. I wonder
    why it always worked in the past. That said, in order to use the "submit"
    button I needed to eliminate the "back" and "next" buttons. It took me
    for-ev-er trying to figure out how to get a page break without the buttons
    to discover that I could hide the buttons. Thank you for pointing me in the
    direction I needed to go.
    Caroline
    ...
  • Profile Image
    marylandetherapist
    Answered on August 03, 2018 at 08:43 PM
    Kiran,
    ...
  • Profile Image
    John_Benson
    Answered on August 04, 2018 at 12:24 AM

    Is the issue resolved?

    You do not have to remove the Page Break to your form. 

    You just need to correct the "Next" button and rename it. Here's a screencast sample:

    1533356321514z551.gif

    If you want we can edit your form and rename the correct "Next" button. 




  • Profile Image
    marylandetherapist
    Answered on August 04, 2018 at 08:43 AM
    I didn't want both "next" and "submit" since the "next" button would take
    the user to the next page which is what I was trying to avoid. Yes the
    issue resolved by hiding it.
    Just curious now why I see the original logo for a different company in my
    email notifications of form submissions?

    ...
  • Profile Image
    roneet
    Answered on August 04, 2018 at 12:56 PM

    It seems that your query is already answered in this thread.

    Your new question will be answered in the following thread:

    https://www.jotform.com/answers/1544636

    Please follow the new thread for the answer.

    Thanks.