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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email alert issues

    Asked by krsglobal on December 04, 2012 at 09:57 AM

    I am not getting email notifications for both sender and recepiant.

    I Have created a new email notification but to no avail, it is not working. Please let me know I'm not doing correctly. Thank you


    my URL


    Page URL:

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    JotForm Support

    Answered by EduardoMendez on December 04, 2012 at 11:10 AM

    Hi there, 

    One of your e-mail addresses was on our bounce list:


    Result: jsmevents@jsmct.org is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 550-'An address in this message (at jotfo=rm . us) is listed on sbl-multi.rbl.spamrl.com. Please organise removal and retry.'
    I have since removed the address from the bounce list.

    Please follow the instructions on this guide in order to avoid this in the furture.

    As per your inquiry: I am not getting email notifications for both sender and recepiant. here is a guide to help you set an "Autoresponder"  and one that explains the sender and recepient fields.



    Hope all this information helps. Please give this a try and let us know if you need further assistance!

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    Answered by krsglobal on December 04, 2012 at 11:11 AM

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    JotForm Support

    Answered by EduardoMendez on December 04, 2012 at 12:46 PM

    Hi there, 

    We were not able to receive your response.  Can you please respond in this thread?



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    Answered by guest_23385358785064 on December 04, 2012 at 04:14 PM

    still have issues. When I switch to a gmail account it works. Are my emails in your bounce list. My host is Siteground.com. Do i need to have my host check to see if communications jotform are being rejected.

    When i do a test from from email set up, i do receive the emails.

    i was originally getting emails until I deleted Notification1 and 2 from the email list.

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    Answered by fxr on December 04, 2012 at 04:27 PM

    Yes, it is back in our bounce list.

    Your email provider is blocking our mails as spam.

    Are you able to get in touch with them and find out why?

    ask them why emails from noreply@jotform.com are being rejected. (assuming the Sender Email of your notifications is noreply@jotform.com )


    A possible workaround is to set up a filter in gmail to forward the emails to this email address.