Shipping charge is not calculating correctly

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    vtemple
    Asked on July 30, 2018 at 08:39 AM

    We are having an issue with the Shipping charges. It is only calculating the first charge and is not adding additional charges when there are additio

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    Richie_P
    Answered on July 30, 2018 at 11:30 AM

    I'm not sure I understood your questions correctly. Do you want to have different shipping charges in your form? Can you please clarify what different charges are your referring to?

    Is this the form your are editing https://www.jotform.com/61246242548152?

    We will wait for your reply.

    Thank you.

  • Profile Image
    vtemple
    Answered on July 30, 2018 at 12:43 PM
    We have different shipping charges (paypal charges) on each form for each additional registrant. We made one update to the forms and that was the amount in the shipping area….this has just started within the last week.
    For example, if one person registers, the fee would be $4.00, if there are 2 registrants, then it would be a higher amount.
    If it is to Be, It is Up to Me
    [cid:image002.png@01D427FA.78FADA00] Vicki Temple
    Director of Safety, Education & Workforce Development
    Georgia Utility Contractors Association, Inc.
    804 Main Street, Suite C; Forest Park, GA 30297
    Phone: (404) 362-9995 Fax: (404) 362-9211
    www.guca.com – vtemple@guca.com
    ...
  • Profile Image
    Richie_P
    Answered on July 30, 2018 at 01:58 PM

    You can use user defined amount

    and pass the calculation to your payment field.

    Guide:https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    To be able to edit the calculation of shipping and registrants.

    I have made a sample form https://form.jotform.com/82105023853953

    Screen cast:

    I have used the following guides in my sample:

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    Please give it a try and let us know how it goes.

    Thank you.