I changed recipient email but the submission email is still not being received.

  • GARL
    Asked on July 30, 2018 at 11:02 AM

    I have recently taken over as the administrator of our forms. I have changed the recipient to my email. It says it is saved however I receive no email notification when a form is submitted I can only view them in the inbox on jotform. I need someone to help reset all or forms to be received by my email & possibly in Trello.

  • Ashwin JotForm Support
    Replied on July 30, 2018 at 12:34 PM

    I did check your form and found that you have added conditions to send submission email. Please note that you need to edit condition in your form and change the recipient email address to send submission emails. Please check the screenshot below:

    1532968188conditionEmail Screenshot 10

    It seems you have disabled your condition as well. You need to enable it and change the recipient email address there. Alternatively, you can also delete the condition to send submission email from your form. Please note that disabling a condition to send submission email will just ensure that the condition is not trigger but it will not send submission email to the recipient email address which you have added in form's notification email alert.

    Hope this helps.

    Do get back to us if you have any questions.