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    Submissions not showing up

    Asked by jschroyer on December 04, 2012 at 02:53 PM

    I have a form for students to register for a course.  Two students registered today and I received an email message stating that they filled the form out.  However, they do not show up in the submissions or report.

    I can see where 2 submissions out of 100 have been used, but they don't show up.  I can see where another person registered in the past.

    Julie Schroyer



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    JotForm Support

    Answered by NeilVicente on December 04, 2012 at 03:29 PM

    The two submission counts on your account are for the form "Basic Financial Assistance Training - February 2013 - Registration", and I was able to find two submissons from Brenda and Deborah.

    Are you using jotform.us to log in to your account? If so, can you please try http://www.jotform.com instead?

    Let us know if you were able to find the data you were looking for.

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    Answered by jschroyer on December 04, 2012 at 03:36 PM

    Thank you Neil. It was my mistake. I had the wrong course title on the email messages coming to me when students registered.  Feel like an idiot, but you helped me figured it out.  Thanks so much!