Gift Registry widgets are not working

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    COTCwebmaster
    Asked on July 31, 2018 at 07:56 AM

    Hello, I have a form that has a signup section. It is supposed to show you how many seats are left in each session. It has been a little glitchy lately, where some days it will show seats available and other days it will show the number of total seats. This is a very popular form and I need to know a fix for this or if we are doing something wrong.


    Thanks!

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    BJoanna
    Answered on July 31, 2018 at 10:34 AM

    Is this issue related to the Gift Registry widgets that you are using? 

    As far as I can see they are working properly. The number of left seats is shown.

    1533047064gift.JPG

    I tested the widgets on my cloned form and they are working properly. If you want we can also test your form. 

    The widgets on your form are loaded a bit slower, so first the number of total seats is shown. But when the widgets are loaded they are showing the number of available seats. 

    I cleared your form cache and you can also try to update your widgets to see if that will reduce the load time. To update the widget, simply open the widget settings and click on the Update widget button. 

    1533047486update.gif

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    COTCwebmaster
    Answered on August 15, 2018 at 12:26 PM

    It is very random as to when these work and when they do not. If you view the form right now, you will see it shows the total number of seats and not what is available. But in a couple hours, it will revert to the correct way.

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    BJoanna
    Answered on August 15, 2018 at 01:05 PM

    Is this issue related to the only available option when Newark is selected?

    It seems that you modified the widgets while I was inspecting your form and submissions. You also deleted all your submissions, so I am not longer able to check them and compare them with the widget options. 

    But from what I saw before the form was edit, you changed the name of the Gift widget field option at some point from 

    Saturday, August 18th @ 9 am  in Hopewell 59 to

    Saturday, August 18th @ 9 am in Hopewell 59

    You only removed one space character, but this is basically a new option and most likely because of that the number available seats was not shown as the option was changed.