Custom URL link is not working.

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    hdfrontendredesign
    Asked on July 31, 2018 at 03:58 PM

    Good afternoon,

     

    Created our first form today but the shared link wont work correctly. Please advise.

    Screenshot
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    Jed_C
    Answered on July 31, 2018 at 05:19 PM

    Custom URL hasn't been applied to the form yet. Please test it again, the link should be working now.

    Let us know if you have any questions or if you need further assistance. 

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    hdfrontendredesign
    Answered on August 01, 2018 at 07:50 AM

    I went in and created a custom URL and am still having trouble.

     

     

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    Richie_P
    Answered on August 01, 2018 at 10:25 AM

    I have checked your form and it seems you may have not enabled your custom URL link yet.

    Kindly follow this guide and let us know if the issue still remains.
    Guide:https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form

    Thank you.

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    hdfrontendredesign
    Answered on August 02, 2018 at 04:45 PM

    I don't want a custom link. It just only seems to work on certain devices. it works on my computer and tablet but not my phone.

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    Richie_P
    Answered on August 02, 2018 at 05:02 PM

    I have tested your Form URL link using my mobile device and it is working at my end.

    Please try your form link https://www.jotform.us/form/82113641048146 again and let us know how it goes.

    Thank you.

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    hdfrontendredesign
    Answered on August 02, 2018 at 05:43 PM
    [image1.png]
    Matt Schechter
    Senior Project Manager
    ROGERS ELECTRIC
    mschechter@lrogerselectric.com
    Cell 404.229.6044
    ...
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    Kevin_G
    Answered on August 02, 2018 at 08:56 PM

    This forum does not accept attached images via email replies, please kindly upload the images following this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    If you want to get the correct link to your form, please follow this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    If the problem persists, let us know.