i need to cancel my service to free and keep getting billed

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    ecominerals
    Asked on December 04, 2012 at 05:55 PM

    hi - i have requested to be downgraded to free version and keep getting billed.

    when i do it on site it is not registering - please helps.

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    Welvin
    Answered on December 04, 2012 at 06:14 PM

    Hi,

    You are succesfully downgraded and scheduled to become a FREE Member on January 3, 2012. Your account will stay Premium until the given date. Don't you worry, you will not be billed again.

    Thank you.

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    ecominerals
    Answered on December 04, 2012 at 08:24 PM
    hi there and thank you - but i already requested this and there was some bug that would not let me do it last month - so i would have preferred not to be charged for my last fee.
    can you help please?
    With Love, Luci
    Co-Founder & Director, ECO minerals
    ECO minerals LUXURY MAKEUP - the ECO friendly, 100% Natural Makeup
    info@ecominerals.com.au | www.ecominerals.com.au
    WIN an Ultimate ECO Pack RRP $229 - just by sharing ECO with your friends!
    Subscribe to ECO emails - 1/month always with an exclusive offer
    Join us on Facebook for 10% off all orders

    We know you love trees and would not print this email :)
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    Welvin
    Answered on December 04, 2012 at 08:50 PM

    Hi,

    I have now refunded your December 2, 2012 billing. Please wait up 10 business days to reflect the said refund into your account.

    Thank you.

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    ecominerals
    Answered on December 04, 2012 at 09:06 PM
    thank you :)
    With Love, Luci
    Co-Founder & Director, ECO minerals
    ECO minerals LUXURY MAKEUP - the ECO friendly, 100% Natural Makeup
    info@ecominerals.com.au | www.ecominerals.com.au
    WIN an Ultimate ECO Pack RRP $229 - just by sharing ECO with your friends!
    Subscribe to ECO emails - 1/month always with an exclusive offer
    Join us on Facebook for 10% off all orders

    We know you love trees and would not print this email :)
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    Welvin
    Answered on December 04, 2012 at 09:13 PM

    You are welcome.