What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i need to cancel my service to free and keep getting billed

    Asked by ecominerals on December 04, 2012 at 05:55 PM

    hi - i have requested to be downgraded to free version and keep getting billed.

    when i do it on site it is not registering - please helps.

  • Profile Image
    JotForm Support

    Answered by Welvin on December 04, 2012 at 06:14 PM

    Hi,

    You are succesfully downgraded and scheduled to become a FREE Member on January 3, 2012. Your account will stay Premium until the given date. Don't you worry, you will not be billed again.

    Thank you.

  • Profile Image

    Answered by ecominerals on December 04, 2012 at 08:24 PM
    hi there and thank you - but i already requested this and there was some bug that would not let me do it last month - so i would have preferred not to be charged for my last fee.
    can you help please?
    With Love, Luci
    Co-Founder & Director, ECO minerals
    ECO minerals LUXURY MAKEUP - the ECO friendly, 100% Natural Makeup
    info@ecominerals.com.au | www.ecominerals.com.au
    WIN an Ultimate ECO Pack RRP $229 - just by sharing ECO with your friends!
    Subscribe to ECO emails - 1/month always with an exclusive offer
    Join us on Facebook for 10% off all orders

    We know you love trees and would not print this email :)
  • Profile Image
    JotForm Support

    Answered by Welvin on December 04, 2012 at 08:50 PM

    Hi,

    I have now refunded your December 2, 2012 billing. Please wait up 10 business days to reflect the said refund into your account.

    Thank you.

  • Profile Image

    Answered by ecominerals on December 04, 2012 at 09:06 PM
    thank you :)
    With Love, Luci
    Co-Founder & Director, ECO minerals
    ECO minerals LUXURY MAKEUP - the ECO friendly, 100% Natural Makeup
    info@ecominerals.com.au | www.ecominerals.com.au
    WIN an Ultimate ECO Pack RRP $229 - just by sharing ECO with your friends!
    Subscribe to ECO emails - 1/month always with an exclusive offer
    Join us on Facebook for 10% off all orders

    We know you love trees and would not print this email :)
  • Profile Image
    JotForm Support

    Answered by Welvin on December 04, 2012 at 09:13 PM

    You are welcome.