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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Suspended

    Asked by guest_23385659716062 on December 04, 2012 at 07:10 PM

    Hi,

    I cannot figure out why  the secure form does not work. When I try to reach it directly from the secure url, it only says "Form not found. This form is disabled". If I go to the non-secure url form displays, but this time it says "Form Disabled. Details: Form did not pass status check"

    I've read a lot of posts here regarding the same/similar issues, bt couldn't find a proper answer/solution.

    One othe rintetesting thing is that, once I get the Not Found/Disabled error, the non-secure url also becomes unreachable ("Not found" it begins to say) until I open the form and save it again.

    Any help will be appreciated.

    http://form.jotformeu.com/form/23386732672359
    https://secure.jotformeu.com/form/23386732672359 

    Thanks...

  • Profile Image
    JotForm Support

    Answered by idarktech on December 04, 2012 at 07:29 PM

    Hi,

    I have now unsuspended your account after finding no violations of our Terms. Your form should now be back online and work normally as expected.

    Apologies for the inconvenience caused.