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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    All of a sudden I am not receiving the forms by email.

    Asked by FosterMom on December 04, 2012 at 07:26 PM

    I stopped receiving my notification emails and cannot figure out why.

    Page URL:
    http://www.jotform.com/?formID=22217957436156

  • Profile Image
    JotForm Support

    Answered by idarktech on December 04, 2012 at 07:36 PM

    Hi,

    Your email ended up to the bounce list due to the following reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta07.emeryville.ca.mail.comcast.net comcast 199.127.232.54 Comcast block for spam.  Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    I have now removed it so hopefully it should be working fine now. To avoid this from happening again, I'd suggest to add JotMail IP's to your whitelist. Whitelisting JotMails IP Addresses

    Thanks!