Why yearly plan is not 25% off?

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    uohpartners1
    Asked on July 31, 2018 at 09:31 PM

    Hello, I see an advertisement for a $351 yearly Silver plan.   When I try to upgrade my  new (less than a month old) SIlver monthly to a yearly plan, my price is $390 which is $39 more.   Can I get the $351/yr price or do I need to create a new account to do so (an url clone over my existing 5 basic forms)?


    Thank you

  • Profile Image
    Nik_C
    Answered on August 01, 2018 at 01:52 AM

    That's because our discounted plans are for Free accounts mainly.

    If you wish we could refund and cancel your silver monthly plan so you can upgrade to yearly with a discount?

    We'll wait for your response.

    Thank you!

  • Profile Image
    uohpartners1
    Answered on August 01, 2018 at 05:32 PM

    Thank you.  I just opened the account so it would be nice to take advantage of savings.  Do I need reduce my number of forms to go back to free account before upgrading?

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    Jed_C
    Answered on August 01, 2018 at 09:11 PM

    No need to reduce your form count if you will be upgrading immediately. Would you like us to cancel and refund the $39 charge so you can upgrade to yearly plan?

    Looking forward for your response. 

  • Profile Image
    uohpartners1
    Answered on August 01, 2018 at 09:20 PM

    yes please thank you very much

  • Profile Image
    Jed_C
    Answered on August 01, 2018 at 10:27 PM

    Your subscription has now been cancelled and refunded. You can now upgrade to Silver yearly.

    Let us know if you need further help.