PDF Embedder Widget not displaying PDF?

  • StrawberryDesi
    Asked on August 1, 2018 at 1:03 AM

     On my On-Line Proofing Form, the PDF Embedder widget is not working. The PDF has been properly uploaded. But, it does not appear. My customer needs to be able to see the file that has been uploaded.


    Please help!


    Thank you.




    Henry Long

    Page URL: https://www.jotform.com/build/80446144369157
  • StrawberryDesi
    Replied on August 1, 2018 at 1:39 AM

    This is a time-sensitive issue.  Please address this immediately!  Thank you.



    Henry Long

  • Mike
    Replied on August 1, 2018 at 6:50 AM

    Thank you for contacting us.

    It could be something in the file name. I have removed some extra characters from the file name and re-uploaded the PDF. The issue seems to be fixed.


    If you need any further assistance, please let us know.

  • StrawberryDesi
    Replied on August 1, 2018 at 11:01 PM

    I am experiencing the SAME problem.  This time, would you please tell me exactly what the problem is?  What part of the file name is the problem?  What part of the file name did you change to fix things the last time.  This is really frustrating.  I have a customer waiting to view this the .pdf in this form.  PLEASE HELP!


    Henry Long

  • Nik_C
    Replied on August 2, 2018 at 1:58 AM

    We're sorry for this inconvenience.

    I tested your form and the PDF is showing fine: 

    1533189385Screen Shot 2018 08 02 at 7 Screenshot 10

    Please advise if you're still able to replicate this issue.

    Thank you!