PDF Embedder Widget not displaying PDF?

  • Profile Image
    StrawberryDesi
    Asked on August 01, 2018 at 01:03 AM

     On my On-Line Proofing Form, the PDF Embedder widget is not working. The PDF has been properly uploaded. But, it does not appear. My customer needs to be able to see the file that has been uploaded.


    Please help!


    Thank you.




    Henry Long

  • Profile Image
    StrawberryDesi
    Answered on August 01, 2018 at 01:39 AM

    This is a time-sensitive issue.  Please address this immediately!  Thank you.



    Henry Long

  • Profile Image
    Mike
    Answered on August 01, 2018 at 06:50 AM

    Thank you for contacting us.

    It could be something in the file name. I have removed some extra characters from the file name and re-uploaded the PDF. The issue seems to be fixed.


    If you need any further assistance, please let us know.

  • Profile Image
    StrawberryDesi
    Answered on August 01, 2018 at 11:01 PM

    I am experiencing the SAME problem.  This time, would you please tell me exactly what the problem is?  What part of the file name is the problem?  What part of the file name did you change to fix things the last time.  This is really frustrating.  I have a customer waiting to view this the .pdf in this form.  PLEASE HELP!


    Henry Long

  • Profile Image
    Nik_C
    Answered on August 02, 2018 at 01:58 AM

    We're sorry for this inconvenience.

    I tested your form and the PDF is showing fine: 

    1533189385Screen Shot 2018-08-02 at 7.53

    Please advise if you're still able to replicate this issue.

    Thank you!