How to update credit card ?

  • TERRY PAUL
    Asked on August 1, 2018 at 8:51 AM

    How do I change my credit card? The link defaults to PayPal

  • Richie JotForm Support
    Replied on August 1, 2018 at 11:09 AM

    I have checked your account and it seems you may have used PayPal as your payment method. You need to update your credit card in PayPal.

    Here is a guide:https://www.paypal.com/us/smarthelp/article/how-do-i-link,-remove,-or-change-a-credit-card-or-prepaid-card-faq1457

    Or do you want to pay directly using your credit card?


    Thank you.

  • tuscanpaving
    Replied on August 1, 2018 at 11:43 AM
    I do not want to use PayPal. I want to use a credit card.
    Terry Paul
    ...
  • Richie JotForm Support
    Replied on August 1, 2018 at 12:48 PM

    To use your credit card, you need to cancel your subscription first in PayPal and downgrade your subscription to free.

    Guide:https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    After that, you can upgrade your subscription using credit card as your payment method.

    Hope this information helps.

    If you need further assistance,please let us know.

    Thank you.