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PaigeAsked on August 1, 2018 at 9:30 AM
Hello,
When I try to log into my Jotform account it is saying it is suspended? Please can you explain why as I don't want to loose the forms I have created.
Thank you
Paige
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Bitia JotForm SupportReplied on August 1, 2018 at 11:25 AM
Upon review of your account I found form: https://www.jotform.com/82083424540350 requesting Credit card information in plain text fields.
https://www.screencast.com/t/TrXrToQc
Please be aware that this is not allowed according to our:
Terms of Use: https://www.jotform.com/help/8-Terms-of-Use
We have implemented payment options in order to collect payments without any violation:
https://www.jotform.com/help/chapter-7-Payment+Forms
I have deleted the delictive the guilty fields and reactivated your account.
Thank you