Feature Request: A custom "Sending..." URL to display before the custom "Thank You" URL

  • Profile Image
    guest_23390363730046
    Asked on December 05, 2012 at 01:11 AM

    Hello Support:

    FEATURE REQUEST

    It would be nice if, in addition to a custom URL for Thank You, you could provide a custom URL for Sending.

    On our website, it can take up to 10 seconds for JotForm to show the Thank You page after a submission.  It would be nice if we could stop off at a Sending page before being redirected to the Thank You page.

    Myself, I would include a Base64-encoded spinning wait, a message, and a number of other items.  I fear that our users may not catch the tiny popup at the bottom of the browser window.

     

    Thank you.

  • Profile Image
    NeilVicente
    Answered on December 05, 2012 at 04:56 AM

    I am not sure if it's a good idea to add another option for a 'sending' URL, but a request for an option to change the "Please wait" message is already in our wishlist.

    On our website, it can take up to 10 seconds for JotForm to show the Thank You page after a submission.

    The Custom URL option should redirect in 3 seconds or less. This redirection behavior on your site isn't normal. I have a feeling that the problem is actually the redirected URL's load speed. Would you mind sharing the URL for your form so we can analyze the problem further?

    By the way, if you want your form to skip the intermediary "Please wait" message and go directly to the custom "Thank You" URL, try using conditions for redirecting instead. Let me know if you are interested in this workaround and I'll give you the instructions.

  • Profile Image
    estaylorco
    Answered on December 05, 2012 at 03:02 PM

    Hello Support,

    Thank you for getting back to me so quickly.  We are VERY impressed with your product and the support forum.

    I apologize.  I thought I included a link to our website in the forum submission.  You can find the form at http://www.cgpaint.com/contact.html.

    And, yes, I am interested in the conditional redirect workaround.  I think our users might be impatient and move away from the page too early.

    Thank you.

  • Profile Image
    NeilVicente
    Answered on December 05, 2012 at 03:27 PM

    It's pretty easy. Simply create a condition that will change your redirect page whenever a certain rule is satisfied. The rule should be something that is ALWAYS satisfied for each form submission.

    For this sample form, I have added the following condition:

    Go test it out on your form and let me know if you have anything else to ask.

    Regards

  • Profile Image
    estaylorco
    Answered on December 05, 2012 at 11:23 PM

    Hello Support,

    I tried your suggestion, but I still get the long "Please Wait...".

    Not sure what's wrong.  I tried the sample form that you created for me in your response, and that works fine.

    Any ideas?

    Thank you.

  • Profile Image
    Welvin
    Answered on December 05, 2012 at 11:59 PM

    Hi,

    Please try clearing your page cache and cookies. It works fine when I test your form; http://screencast.com/t/Jo3QHE67o

    Thanks

  • Profile Image
    Answered on December 06, 2012 at 12:32 AM

    Hi Welvin,

    Actually, your screencast shows that it doesn't work.  I'm not having problems getting to the redirect URL.  My complaint is how long it takes to submit.  Even in your screencast, it was about 5 seconds.

    But I should be clear: I am getting to the redirect URL, no problem.

    The redirect URL should come up instantly, while the data is transferred in the background asynchronously.

    Thank you.

  • Profile Image
    idarktech
    Answered on December 06, 2012 at 01:05 AM

    @estaylorco

    Could you please try accessing your form in the form builder and click Save button once? You seem to have incorrect submissions action URL, saving your form should update and might help speed up the process.

    Also, what I have in mind is to change "Please wait..." processing message on your submit button to something like "Please wait while we are processing your form...". This should at least help the users to be aware of the process. Here's a guide for that (just look for "Please wait..." and edit it) How to Change Form Warnings.

    Try and submit this form: http://www.jotformpro.com/form/23401241167947?

    Hope this helps. Thanks!

  • Profile Image
    guest_23401510317034
    Answered on December 06, 2012 at 02:58 AM

    Hello,

    I saved as you asked, but that had no effect.  And I don't know why I would have an incorrect submissions action URL.  Could you explain?

    As for modifying the button's label, that's not desirable either.  Users probably won't wait.

    I tried the sample form you provided, and it works great.  That's the speed I'm looking for.

    Thank you.

  • Profile Image
    idarktech
    Answered on December 06, 2012 at 04:06 AM

    I saved as you asked, but that had no effect.  And I don't know why I would have an incorrect submissions action URL.  Could you explain?

    Probably one from the support was able to saved your form while logging in as admin but nothing to worry about it, forms functionality will remain unaffected since they are both from JotForm.

    ---

    As for modifying the button's label, that's not desirable either.  Users probably won't wait.

    Ok, I understand. I know there are users who really hates waiting just like me. :)

    There are some factors why the process might take too long, 1) It could be the user's internet connection. 2) The time it process the form + the time it loads your full thank you site. So what I have in mind is to change your thank you custom URL into a "Thank you Message" instead to reduce at least a few seconds, if the speed rate is really a concern here. Wouldn't this suffice?

    We can actually submit your request to our higher team but we can't be sure if this will be considered for implementation (I am not even sure if this is really a good option) and if in case it is granted, it might take some time due to the other features that are already in their priority list and due to their higher workloads. I'm just giving you an advance notice and hope you've understand.

    Thank you.

  • Profile Image
    NeilVicente
    Answered on December 06, 2012 at 05:46 PM

    @estaylorco

    I feel responsible for causing confusion with regards to this topic.

    The workaround I provided isn't actually meant to remove the "Please wait..." submit button message, but rather the loading spinner which appears right before the custom Thank You URL is displayed.

    As you can see from my example, the loading snipper spinner is removed, and it goes directly to the specified thank you URL.

    The slow submit time is another issue, and me and my colleagues are currently conducting an investigation. We'll let you know our findings soon.

  • Profile Image
    estaylorco
    Answered on December 06, 2012 at 09:06 PM

    @Neil Vicente

    Perhaps I, too, caused confusion: The slow submit time was my only concern, not the aesthetics in the UI.

    I see you're working hard to determine the problem.

    Thank you.

  • Profile Image
    idarktech
    Answered on December 06, 2012 at 09:22 PM

    @estaylorco

    We are sorry for this inconveniences.

    After doing some further investigations, it seems like the problem occurs on that form specifically. We'd suggest to try cloning your form and used the cloned version to your site.

    We've compared both forms, the original one and its cloned version and there's indeed a big difference on the original contact form, it loads very slow compared to the cloned version. I have no clue why this is happening but if this works well, we'd suggest to use the clone version instead and delete the original one.

    We would appreciate if you could give this a try and so we can test it here as well. Thank you so much for your cooperation.

  • Profile Image
    estaylorco
    Answered on December 06, 2012 at 11:26 PM

    @idarktech,

    No inconvenience, really.  Your service is wonderful in so many ways that I could hardly say we've been inconvenienced.

    I'll need a day or so before I can come back to cloning this form.  I have a pretty busy day tomorrow.

    But this is definitely a live issue for me.  So I'll be getting back to you.

    I do recall something, though: The slowness wasn't always there.  It manifested after I deleted the File Upload field.  I was just looking at my notes on Confluence a few hours ago and saw the entry there.

    Perhaps that helps.

    Thank you for all of your hard work.  And, as I said, I'll keep you posted.

  • Profile Image
    idarktech
    Answered on December 07, 2012 at 01:06 AM

    Welcome and thanks for your great feedback!

    We will definitely await your updates. Thanks!