email will not be passed

  • Profile Image
    hwink
    Asked on December 05, 2012 at 01:34 AM

    Hello
    For several months, the messages no longer go info@wink-zurzach.ch to my email address. are also not in my spam folder come, not in my mailbox.
    If I send the address in my profile to change. hwink@wink-zurzach.ch get to the mail. If the address is locked info@wink-zurzach.ch ?My

     

    Kontaktadress: info@wink-zurzach.ch

  • Profile Image
    Welvin
    Answered on December 05, 2012 at 03:46 AM

    Hi,

    Your email address, info@wink-zurzach.ch is IN bouce list.

    Result: 

    info@wink-zurzach.ch is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Message content rejected for p=olicy reasons (msgid=3D"4d0Q1j00K0A3ARB05d0Sas")'

    To prevent this from happening again, please Whitelist Jotmails IP Addresses. Also, use noreply@jotform.com as your form notifications "Sender Email".

    Thanks

  • Profile Image
    hwink
    Answered on December 05, 2012 at 07:45 AM

    Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink
    Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink
    Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink
    On Wed 05/12/12 09:46 , JotForm Support Forumjotform@jotform.com
    sent:
    A new response has been received: [1] Answered by Welvin
    Hi,
    Your email address, info@wink-zurzach.ch is IN bouce list.
    Result:
    info@wink-zurzach.ch is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Message
    content rejected for p=olicy reasons
    (msgid=3D"4d0Q1j00K0A3ARB05d0Sas")'
    To prevent this from happening again, please Whitelist Jotmails IP
    Addresses [2]. Also, use noreply@jotform.com as your form
    notifications "Sender Email".
    Thanks
    View this thread on JotForm Support Forum Unsubscribe
    Links:
    ------
    [1] http://www.jotform.com/
    [2]
    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
  • Profile Image
    pinoytech
    Answered on December 05, 2012 at 08:33 AM

    Hi hwink,

    1. While on your form, Click "Setup & Embed" tab then click Email alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail

    Hope you find this helpful.

    Thank you!