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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email will not be passed

    Asked by hwink on December 05, 2012 at 01:34 AM

    Hello
    For several months, the messages no longer go info@wink-zurzach.ch to my email address. are also not in my spam folder come, not in my mailbox.
    If I send the address in my profile to change. hwink@wink-zurzach.ch get to the mail. If the address is locked info@wink-zurzach.ch ?My

     

    Kontaktadress: info@wink-zurzach.ch

    Page URL:
    http://wink-zurzach.ch/kontakt.htm

  • Profile Image
    JotForm Support

    Answered by Welvin on December 05, 2012 at 03:46 AM

    Hi,

    Your email address, info@wink-zurzach.ch is IN bouce list.

    Result: 

    info@wink-zurzach.ch is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Message content rejected for p=olicy reasons (msgid=3D"4d0Q1j00K0A3ARB05d0Sas")'

    To prevent this from happening again, please Whitelist Jotmails IP Addresses. Also, use noreply@jotform.com as your form notifications "Sender Email".

    Thanks

  • Profile Image

    Answered by hwink on December 05, 2012 at 07:45 AM

    Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink
    Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink
    Hello
    Thanks for the info. But I don't quite understand. What exactly do I
    do that the form Guide at info@wink-zurzach.ch werdfen redirected?
    Thank you for your help. Friendly greetings Hannes wink
    On Wed 05/12/12 09:46 , JotForm Support Forumjotform@jotform.com
    sent:
    A new response has been received: [1] Answered by Welvin
    Hi,
    Your email address, info@wink-zurzach.ch is IN bouce list.
    Result:
    info@wink-zurzach.ch is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Message
    content rejected for p=olicy reasons
    (msgid=3D"4d0Q1j00K0A3ARB05d0Sas")'
    To prevent this from happening again, please Whitelist Jotmails IP
    Addresses [2]. Also, use noreply@jotform.com as your form
    notifications "Sender Email".
    Thanks
    View this thread on JotForm Support Forum Unsubscribe
    Links:
    ------
    [1] http://www.jotform.com/
    [2]
    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
  • Profile Image

    Answered by pinoytech on December 05, 2012 at 08:33 AM

    Hi hwink,

    1. While on your form, Click "Setup & Embed" tab then click Email alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail

    Hope you find this helpful.

    Thank you!