What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Setting modifications in preferences、E-mail、Thank you etc are not working properly.

    Asked by ironschool on December 05, 2012 at 03:48 AM

    Thank you every time, that I can use your jotform.

    I made a new form today and have some flaws which I’m worried about:

    【existing form】
    ・Setting modifications in preferences、E-mail、Thank you etc are not
    working properly.
    【new form】
    ・Not able to embed following things.
    At the access it shows “Form not found”
    At the preview it shows “Form not found” too.

    I’m always using a lecture, today there is a lecture too,
    but at the moment I can’t use it due to the bugs I mentioned above.

    Can you fix it as quickly as possible?

    Thanks in advance.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 05, 2012 at 04:06 AM

    We are sorry for this inconvenience. It seems that we're having data replication issues on our servers. I have already alerted our developers regarding this, so hopefully they'll be able to resolve the matter soon.

    We wil inform you of any updates via this thread. Again, we apologize for the inconvenience.