Paypal error as it connects to Jotform

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    GrohMusicAcademy
    Asked on August 01, 2018 at 03:56 PM

    There is a Paypal error as it connects to Jotform. My customers are getting an error message on my website.

    How do I fix this?

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    jonathan
    Answered on August 01, 2018 at 05:54 PM

    It will help us check and test on the problem if you can share to us the URL of your website where the actual form was used.

    I checked your form and I found that PayPal payment integration is not yet completely configured. There is no PayPal account setup.

    You have to provide your PayPal account for it to work.

    1533160462zzz 2018-08-02 05.52.12.png

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    GrohMusicAcademy
    Answered on August 01, 2018 at 06:21 PM

    Thank you for checking and sending an answer.

    I can not add Paypal because it says I already have it.

    Also, I do not see these icons at the bottom when I look at my Jotform.

    Can you help with more instructions?

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    GrohMusicAcademy
    Answered on August 01, 2018 at 06:24 PM

    I will use another form in my account. The integration is working better.

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    GrohMusicAcademy
    Answered on August 01, 2018 at 06:45 PM

    Can you now recheck the Intigration of the Paypal on my form?

    www.grohmusic.com

    Thank you

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    jonathan
    Answered on August 01, 2018 at 07:51 PM

    I checked your form and your PayPal account is still not setup on the payment field.

    https://www.jotform.us/form/53057780204149

    You have to add your paypal account.

    See the screenshot image for guide on how to.

    1533167490zzz 2018-08-02 07.48.04.png





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    GrohMusicAcademy
    Answered on August 01, 2018 at 10:43 PM
    Sir,
    Thanks for checking again.
    - I do not see the ICON at the bottom of my registration screen.
    - I used a different registration form. It is silver not blue.
    - Can you check it for connection.
    - I chose another form and connected my Paypal account.
    I do not see a SAVE button. Am I missing the SAVE button?
    ...
  • Profile Image
    Kiran
    Answered on August 02, 2018 at 01:22 AM

    I have checked your Jotform and see that the PayPal email address is not added to the integration. Please see the screencast below that can help you with adding/changing the PayPal email address in the integration.

    15331873241542052_PayPalEmail.gif

    Hope this information helps!