What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Chrome connection interuptions

    Asked by jonmorrison99 on December 05, 2012 at 09:44 AM

    Hi,

     

    I have several clients who are reciving an error message (screenshot attached) when they submit a file using JotForm in the Chrome browser only. Can you please help troubleshoot and provide debugging recomendatations?

     

    Thank you in advance for your assistance,

    Genna Trombley
    DXM Marketing Group
    gtrombley@dxmgp.com

    Page URL:
    http://www.dxmgp.com/submit-artwork

    Screenshot
  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 05, 2012 at 09:59 AM

    Genna,

    This is a little tough as I am not able to recreate the problem described on my end. My test submission went through just fine. May I ask if you were able to experience this issue yourself?

    Is the error persistent amongst all clients who use Chrome? If so, would you mind asking them for more details regarding the problem, like how big the files they are trying to upload, what their connection type was (mobile/cellular or wifi).

    We need to be able to recreate the problem to occur so we can find out the cause and hopefully come up with a fix.