Why is my account downgraded

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    Asked on August 02, 2018 at 05:37 AM

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    Please advise me on what to do upgrade my account back to SILVER

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    Answered on August 02, 2018 at 10:25 AM

    I can see our team has emailed you about the account downgrade with a possible reason.

    Please follow the below steps to upgrade your account - 

    1. Click on your account image and then click your username text link. 

    2. Go to the Billing/Upgrade section. You should be able to see the details of each subscription plan. 

    3. When you scroll down, you can see which plan you are currently on, you can see the "Current Plan" just below the subscription plan, just select the plan you wish to upgrade to and click on the "Upgrade" button.

    4. From here, a window will show up where you can choose the payment schedule and payment method. You can choose either Monthly, Yearly or Bi-yearly plans. Make sure to select the check box that you agree to our terms. Click the "Upgrade" button.

     5. You will then be provided with additional instructions on how to make your payment, this depends on the payment method you have selected.

    Please refer to this article: How-to-Upgrade-My-Account

    Let us know if you need further assistance.