What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to change my credit card that is listed?

    Asked by ufcw1518 on March 01, 2011 at 11:36 AM

    Where do I do this.

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    JotForm Support

    Answered by liyam on March 02, 2011 at 12:03 PM


    I will submit a ticket for someone to handle this.

    Thanks for your patience.

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    JotForm Founder

    Answered by aytekin on March 02, 2011 at 11:18 PM

    Your payment was made using our payment gateway: Plimus. So, we do not have access to your credit card information. You might be able to change your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    That will reset your password and you can then login there to change the CC details.

    If you cannot do that, I can cancel your subscription and you can re-subscribe your account when it expires.

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    Answered by ufcw1518 on March 07, 2011 at 02:49 PM

    Hi there,


    The existing email used at Plimus is now closed, as it was a former coworker.  As you can tell from our site we have lots on there that I do not want to lose.   Is there anyway to keep my accounut open but change the billing info?

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    JotForm Support

    Answered by JotFormSupport on March 08, 2011 at 02:52 AM

    Let us cancel your subscription and when Your account switches to Free immediately resubscribe us? Is that possible for you?