Anyway customers can proof their forms before submitting?

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    snjrose
    Asked on August 02, 2018 at 01:47 PM

    Is there an easy way for customers to proof their forms before submitting? We have a check box that they have to check that says they have proofed their answers. We expect them to use the back button to review before submitting, but most don't and then get upset if they find a typo. They then contact us to edit the form. I was just hoping there was a better way.

  • Profile Image
    Nik_C
    Answered on August 02, 2018 at 02:48 PM

    Yes, there is a better way, we have a Preview before submit widget: https://widgets.jotform.com/widget/preview_before_submit

    So, you add it to your form, and your users can review all their answers before final submission of the form.

    Please try and let us know how it worked.

    Thank you!

  • Profile Image
    snjrose
    Answered on August 02, 2018 at 03:14 PM

    Awesome! One last question: I noticed that previewing is now required. Anyway that it can just be optional and still show the submit button if they don't want to preview? Just curious.

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    Richie_P
    Answered on August 02, 2018 at 04:20 PM

    When you add the preview before submit widget in your form, it is required that you view your submission first before you can submit the form.

    Unfortunately, there is no work around on this. You users need to preview the answer before they can submit the form.

    Hope this information helps.

    If you need further assistance,please let us know.

    Thank you.

  • Profile Image
    snjrose
    Answered on August 06, 2018 at 01:08 PM

    I edited my form to have the preview and started getting emails from customers that they couldn't submit the form. I reverted back to the previous version, and I am still getting emails that customers are unable to type in the fields nor click the submit button. The form I am referring to is https://form.jotform.com/snjrose/hogwarts


    What happened? It worked fine before I tried adding th widget and I don't understand why the problem didn't go away when I reverted to the previous version. I never had trouble before.

    PS - This form is embedded in a product listing at https://www.legendaryletters.com/product/wizarding-acceptance-letter-british-school/ but even when I email the direct link above to the customers they are still reporting problems.

  • Profile Image
    Richie_P
    Answered on August 06, 2018 at 01:24 PM

    We are sorry for the inconvenience this may have caused.

    I have tested a cloned version of your form and I was able to submit the form.

    I have cleared your form cache.

    Kindly test your form again and let us know if the issue still remains.

    Thank you.