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    Authorize.net submission question.

    Asked by chadericstevens on December 05, 2012 at 11:50 AM

    I have an Authorize.net form.  When I click the button to test if the form is talking to Authorize.net properly it says the test is succesful.  It worked a week ago.  Now we have a secure website and I went through the steps to regenerate the code as a secure form.  The form loads fine, when we've tried to submit payment transactions to test it it says the authentication failed.  Is this more than likely on Authorize.net's side?  I would appreicate any help.  Thanks in advance!

    Page URL:
    https://www.belmontcollege.edu/foundation/invest.html

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    JotForm Support

    Answered by jonathan on December 05, 2012 at 01:03 PM

    Hi,

    Can you please describe to us if you are using the form's source code or a form lightbox?

    I am trying to view the source of the page indicated https://www.belmontcollege.edu/foundation/invest.html  -- but the code are a bit a lot and mixed up. So, I am not sure it its 2 forms or source and lightbox code.

    You can use soley the lightbox code only and make sure its using the secure form, to be able to use it in your secure website.

    Please update us.

    Thanks.

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    Answered by chadericstevens on December 05, 2012 at 01:32 PM

    Hey Jonathan, I spoke with you eariler today about the HTTPS security question I had.  I am using the lightbox NOT source code anymore.

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    JotForm Support

    Answered by jonathan on December 05, 2012 at 01:41 PM

    Hi,

    Yes I remember also. =)

    As to your inquiry this time on Authorize.Net authentication, the best way to check if the account is setup properly in the payment field is to use the Test Integration button.

    If the API login and Transaction passes the integration test, the form payment should be fine.The authentication failed message is usually due to invalid/wrong API and transaction key.

    Please inform us if the issue persist after doing the necessary tests.

    Thanks.

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    Answered by chadericstevens on December 05, 2012 at 01:52 PM

    Ok, thank you Jonathan.  You've been very helpful.  The test is successful and I think I have found the problem.  Our Authorize.net partner was in test mode last week.  They have sent an email letting us know that they will not do live transactions until we are use https and have a privacy policy.  I think I have it under control now.  Thanks for helping.