"This Page cannot be displayed"

  • Profile Image
    hphillips1
    Asked on August 02, 2018 at 04:33 PM

     When one particular person tries to enter a submission on this form it says "This page cannot be displayed"

    He has tried multliple times within the past 2 weeks. I submitted a test on it and was able to do so without any issues. He is the only person not able to. 

    We also had him try a different form and it is saying the same thing. Any idea what the issue could be?

    Below is a link to the forms he has gotten the error page with

     

  • Profile Image
    Victoria_K
    Answered on August 02, 2018 at 05:54 PM

    Hello,

    I have checked your forms and they are displayed properly on my end as well:

    1533246605screenshot5xq7v.png

    Could it be possible that the network of your respondent is blocking Jotform? Can you advise your user to try accessing the forms using different network/device/browser?

    Please let us know if the issue persists.