Someone submitted a result but I never received it

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    briellerae
    Asked on August 02, 2018 at 09:42 PM

    I had someone complete my form but I never received the submission. It was the Skin Consultation Questionnaire. The one without the (M) next to it, that already has one submission. 

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    BJoanna
    Answered on August 03, 2018 at 01:38 AM

    The form Skin Consultation Questionnaire has only one submission.

    How to View Form Submissions

    How do you know that someone else completed your form and that you did not receive submission? Did a user tell you? When was the form submitted? Do you know an email address of that user?

    I checked your history logs and I saw that you deleted one submission on Wed, 18 Jul 2018.

    1533274341submission.JPG

    Also, are you sure that the user submitted the form successfully? Was he/ she redirected to the Thank You page?

    With your permission, we can test your form to check if it working properly. If the form is embedded provide us your webpage URL.