What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Sent As email Never Received

    Asked by travelgal on December 05, 2012 at 01:42 PM

    I created a form and wanted to send in an email. Sent twice to two different emails and haven't received them after 24hrs. why is this happening?

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    JotForm Support

    Answered by idarktech on December 05, 2012 at 02:37 PM


    Are you using the "Test Email" button on your form notification? Unfortunately this only sends a test notification to the email address that is associated to your account. You have to make an actual submissions with your form to be able to test them properly.

    I'd also suggest to recreate your form notifications, just delete them and create a new one because one of them doesn't have correct form field variables.

    Contact us here if the problem still persist after this changes. Thanks!