What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving the submissions generatedby my forms

    Asked by jothound on December 05, 2012 at 02:26 PM

    This is my 2nd time writing about this problem. You said it was originally an issue at your end with my email acc@ meanstoanendca.com but you fixed it so the remainder of the problem belonged to yahoo. They of course said it was YOUR problem. MY problem is just a day before all of that started, I was receiving forms perfectly. Can we PLEASE square this away? Much appreciated.:))) BTW: it's a problem w/more than one form  altho I suspect that if we can fix the first, the others will fall in line

    Added info: the forms appears on Typepad

    Page URL:

  • Profile Image

    Answered by fxr on December 05, 2012 at 04:30 PM

    I have removed that email address from our bounce list.

    Can you please do a test submission to check you are getting notification OK again?


  • Profile Image

    Answered by jothound on December 05, 2012 at 05:29 PM
    Hi- I am still Not receiving my submissions. I have already wasted about 5-6 of my allotted number. I know you you are trying to help here. what next????

    Ellen Gunty,M.A. 510.220.0061
    To catch my blog: www.ellengunty.typepad.com
    This information may be confidential. If you are not the intended recipient,taking any action is strictly forbidden. In case of error, please notify sender & permanently delete the message [including any attachments].Do not read, forward, or save. Thank you.

  • Profile Image

    Answered by fxr on December 05, 2012 at 05:45 PM

    I have reset your submission count back to 0.


    Your email provider is rejecting our emails with this message:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n=
    ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e=
    rrors/postmaster-27.html [120]'


    Can you please ensure the Sender Email of the notification email is noreply@jotform.com ?