Question on setting up users on Gold.

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    wbcweb
    Asked on August 03, 2018 at 10:19 AM

    We have a gold account with several users. Some of our users were part of our free account before we went to gold. When they login it shows them as part of a free account instead of a user on our company account. How can we go about correcting this?

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    Nik_C
    Answered on August 03, 2018 at 11:45 AM

    If you're referring to your sub-users: https://www.jotform.com/myaccount/users please be mindful that your main account's limits will not transfer to your sub-users, your sub-users have their own subscription, you cannot share your subscription to them.

    You can only share your forms(and form's submissions) to them: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    So the forms you have (with your paid account limits) will share to your sub-users and they can utilize the limits of that form.

    If you have any further questions or doubts, please let us know.

    Thank you!