How do you hide an information on the email to be sent after submission?

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    Asked on August 03, 2018 at 11:45 AM

    Good morning Jotform team, how are you guys and girls doing?


    On the standard email that Jotform creates when a form is submitted, there is an option where you can hide fields that have not been filled.
    On the table that the owner of the form receives, if the field is not filled, the whole line is hidden.

    Question: how can I implement this type of "hiding" feature if I want to edit the default table of content that Jotform creates?

    Reason: my form has a question that asks "how many items?" and the form is built around this quantity. If customer selects 1 item, the next pages will only show 1 set of questions to be filled. if two, then two, and so on.

    But when it comes to the email confirmation to the customer, and email data to the owner, I do not have options to show/hide sections of the edit I do on these emails. I can create conditions that will send different configurations, but these seem to cause overwork, which I would like to avoid, especially if after completed, we have to make a change.

    Edit: more precisely, I would like to hide a table (that I manually create) if a field is not filled.

    Thank you very much.

  • Profile Image
    Answered on August 03, 2018 at 01:06 PM


    My apologies, but I'm afraid we do not have an option to automatically hide customized elements on email templates if the field was not filled. The default table is connected to form fields, but there is no option to match your own manually created table with them. 

    Sometimes, if the default table is not customized much, the "Update Email" and "Hide Empty Fields" features still work. 

    So, it can be the only solution for you to send different templates based on user's answer in case you want to have a fully customized email template.

    Let us know if you need more help.