I need to talk to someone about renewing our bronze membership

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    EinsteinsAlley
    Asked on August 03, 2018 at 12:09 PM
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    Victoria_K
    Answered on August 03, 2018 at 01:12 PM

    Hello,

    We do not provide support over the phone, but we are always glad to assist here. Please post your question on this thread. 

    I have checked your account and can see that you had a Bronze yearly subscription earlier, but you have switched it to Silver monthly on May 25, 2018. If you want to switch the subscription back to Bronze, you can do this via Billing page of your account. Your subscription should be automatically switched by our partner payment processor Stripe.

    Let us know if you need more help.