What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Doubt with my plan

    Asked by equipobienestar on December 05, 2012 at 04:07 PM


    I have a doubt !

    I paid on 28th of November one month of professional plan (1.000.000 msg/month).

    When these 30 days finish, i want pay 12 months of Premium Plan (1.000 msg/month).

    I watched in my backoffice the life time of my actual plan, I read the next: Next Billing December 4th, 2013

    If this is a bug... Now I'm loosing 12 months of free professional plan !!

    When I must downgrade my actual plan?


    Thanks in advance!


    Pablo Gómez.

  • Profile Image

    Answered by fxr on December 05, 2012 at 04:27 PM

    Hi Pablo,

    I note the upgrade to Premium this evening.

    You were also issued a prorata refund for you monthly Professional subscription purchased on Nov 28th.


    Is this incorrect? If you do need Professional submission limits later this month, I suggest upgrading then and immediately canceling allowing you to fall back onto the Yearly Premium subscription you have just bought this evening.