- equipobienestarAsked on December 05, 2012 at 04:07 PM
I have a doubt !
I paid on 28th of November one month of professional plan (1.000.000 msg/month).
When these 30 days finish, i want pay 12 months of Premium Plan (1.000 msg/month).
I watched in my backoffice the life time of my actual plan, I read the next: Next Billing December 4th, 2013
If this is a bug... Now I'm loosing 12 months of free professional plan !!
When I must downgrade my actual plan?
Thanks in advance!
- fxrAnswered on December 05, 2012 at 04:27 PM
I note the upgrade to Premium this evening.
You were also issued a prorata refund for you monthly Professional subscription purchased on Nov 28th.
Is this incorrect? If you do need Professional submission limits later this month, I suggest upgrading then and immediately canceling allowing you to fall back onto the Yearly Premium subscription you have just bought this evening.