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  • Profile Image

    Doubt with my plan

    Asked by equipobienestar on December 05, 2012 at 04:07 PM

    Hello, 

    I have a doubt !

    I paid on 28th of November one month of professional plan (1.000.000 msg/month).

    When these 30 days finish, i want pay 12 months of Premium Plan (1.000 msg/month).

    I watched in my backoffice the life time of my actual plan, I read the next: Next Billing December 4th, 2013

    If this is a bug... Now I'm loosing 12 months of free professional plan !!

    When I must downgrade my actual plan?

     

    Thanks in advance!

     

    Pablo Gómez.

  • Profile Image

    Answered by fxr on December 05, 2012 at 04:27 PM

    Hi Pablo,

    I note the upgrade to Premium this evening.

    You were also issued a prorata refund for you monthly Professional subscription purchased on Nov 28th.

    --

    Is this incorrect? If you do need Professional submission limits later this month, I suggest upgrading then and immediately canceling allowing you to fall back onto the Yearly Premium subscription you have just bought this evening.