Uploadcare: Why the widget does not allow to upload images?

  • administratoraddova
    Asked on August 3, 2018 at 8:29 PM

    I am using the widget file uploader by Uploadcare. I have created a free account with Uploadcare and am using their public key? Can you guys poke around and see why I am not able to upload a picture?


    Thank you so much in advance. Everyone at Jotform is amazing! You guys are the best. 

    Jotform Thread 1544467 Screenshot
    Page URL: https://form.jotform.com/81844595484168
  • Kevin Support Team Lead
    Replied on August 3, 2018 at 11:31 PM

    I have cloned your form and tested it on my end, it worked as far as I can see: 

    1533353394screenshot 01 Screenshot 10

    I would recommend you the following: 

    1. Remove the widget from your form. 

    2. Clear your forms cache following this guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    3. Add the widget and make sure you're using the correct API key. 

    If the problem persists, let  us know. 

  • administratoraddova
    Replied on August 5, 2018 at 4:11 PM

    I have removed the widget from my form cleared the forms cache and the issue is still persisting and yes I am using the correct key. I copy and pasted to be sure. 

  • Welvin Support Team Lead
    Replied on August 5, 2018 at 4:51 PM

    I was able to upload images in your form without getting the error. 

    Uploadcare: Why the widget does not allow to upload images? Image 1 Screenshot 20

    It looks like a problem to your end only, specifically your browser. Please try private mode or incognito and make sure no add-on/extension is enabled especially those related to security.

    Check your browser console for related errors:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers