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administratoraddovaAsked on August 3, 2018 at 8:29 PM
I am using the widget file uploader by Uploadcare. I have created a free account with Uploadcare and am using their public key? Can you guys poke around and see why I am not able to upload a picture?
Thank you so much in advance. Everyone at Jotform is amazing! You guys are the best.
Page URL: https://form.jotform.com/81844595484168 -
Kevin Support Team LeadReplied on August 3, 2018 at 11:31 PM
I have cloned your form and tested it on my end, it worked as far as I can see:
I would recommend you the following:
1. Remove the widget from your form.
2. Clear your forms cache following this guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
3. Add the widget and make sure you're using the correct API key.
If the problem persists, let us know.
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administratoraddovaReplied on August 5, 2018 at 4:11 PM
I have removed the widget from my form cleared the forms cache and the issue is still persisting and yes I am using the correct key. I copy and pasted to be sure.
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Welvin Support Team LeadReplied on August 5, 2018 at 4:51 PM
I was able to upload images in your form without getting the error.
It looks like a problem to your end only, specifically your browser. Please try private mode or incognito and make sure no add-on/extension is enabled especially those related to security.
Check your browser console for related errors:
https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers