Visual form builder not working

  • justinside
    Asked on August 5, 2018 at 8:17 AM

    It was working before... but now visual report builder is not working. Can you help?


  • Mike_G JotForm Support
    Replied on August 5, 2018 at 10:43 AM

    We will be glad to help you with your concern.

    We just need more information about the issue that you are experiencing.

    Are you referring to the form builder page? Or, the Visual Report page — How-to-Create-a-Visual-Report-with-Your-Form-Submissions?

    If you can also share a screenshot of the issue, that would be great. — How-to-Post-Screenshots-to-Our-Support-Forum

  • justinside
    Replied on August 5, 2018 at 10:49 AM

    Your visual report works in Safari but displays nothing at all in Chrome.

    I just get a blank page in Chrome

  • Mike_G JotForm Support
    Replied on August 5, 2018 at 12:40 PM

    We would like to apologize for any inconvenience.

    I have tried to create a Visual Report on a newly created form but I wasn't able to reproduce the issue that you described.

    1533485297t12 04 19 Screenshot 10

    I was using Google Chrome on Windows 10 in that screenshot above.

    1533485352t12 08 27 Screenshot 21

    And here's a screenshot of the Visual Report page on Google Chrome in Mac.

    1533486645t12 26 23 Screenshot 32

    Google Chrome in Mac is Version 68.0.3440.75


    Can you verify the version of your Google Chrome browser, please?