Some submissions are skipped when reviewing them one by one

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    Asked on August 05, 2018 at 10:16 AM

    Hello - Anytime I try to scroll through my form submissions, a click repeatedly causes scrolling to skip at certain points. For (hypothetical) example, if I'm looking at submission 5 and I click the arrow to go to submission 6, that point will always cause the next submission served to be submission 20. When submissions are tied to chronology (such as a waiting list), this is really a frustrating PITA and a waste of valuable time. It happens in several spots so I can miss out on many submissions.

    Hoping this can be fixed, rather than me having to do a time-consuming workaround like downloading a PDF of the entire submission DB every time I need to access it, which is multiple times a day and requires up-to-the-minute data.

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    Answered on August 05, 2018 at 12:05 PM


    Our apologies any inconvenience you are experiencing. I can see that you have HIPAA enabled for your account, so there is no option for us to check it. Could you please confirm if you are reviewing submissions on a Submissions page like on the screencast below?


    As I was not able to re-create the incorrect behavior with my account, have you tried using different browser?

    We will wait for your reply.

    Thank you.

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    Answered on August 05, 2018 at 01:43 PM
    Hi Victoria - Thank you for your response. Yes, that is the specific
    environment I am in when the problems occur. And yes, the same problem
    occurs in multiple browsers...thus far I have used Safari 11.0.3 and
    Firefox 61.0.1. Thanks in advance for your help.
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    Answered on August 05, 2018 at 02:50 PM

    As my colleague Victoria mentioned, we are unable to look at the submissions on a HIPAA account. 

    Using a test form, I checked and found that what could be causing the issue might be the sort order selected for the submissions.

    Try this, set sort order to submission date descending by clicking on the title of that column in the submissions page. It will show an arrow pointing downwards and you will see that submissions are arranged showing the latest submission first.


    After this, click the arrow to view the next submission, it should show the second submission in the list which will be the second last submitted one.


    Do let us know if this works. If not, and the situation is different, please provide screenshots here so we can identify the issue and assist you further.