What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How long will you be down for maintenance?

    Asked by chrystal on March 01, 2011 at 04:23 PM

    Hi there,

    We are using your service as a trial for our company.  I have created and have up numerous forms on our company website: www.connectionscallcenter.com.  All were working wonderfully. 

    Today I was browsing them and noticed many of them on our site were suddenly mis-sized - I started resizing and correcting them.  When I got to the two largest forms, they were freezing and were completely askew from what I originally created.  I started trying to correct them but found I kept getting interrupted by notices that you're doing site maintenance.  I have had to stop corrected the forms, and have hidden them from public on my website as I simply cannot seem to get anywhere today.  There was no prior notification about your maintenance, and I can't seem to find an estimated time that you will be finished.

    We are using your free service as a trial, and intend to purchase a far larger package if things go well (many of our clients wish to submit information to us online as you can tell by our current stats - and we wish to encourage this).

    I have a few questions.

    1.       When will today’s maintenance be completed, so that I can correct the forms?

    2.       How often do you do site maintenance that interrupts services?

    3.       Is it common practice for you to do maintenance without informing users prior, or giving us an estimated end date?

     

    We are trying to determine whether or not your service is a permanent solutions to our needs.  I would appreciate an immediate response.

     

  • Profile Image

    Answered by mliz on March 02, 2011 at 06:30 AM

    A blog entry was posted about the database problem here

    This incident does not happen too often, Jotform is one of the stable applications you can
    find on the web.

    This was one of those unforseen circumstances and a quick action was needed to be done
    To keep users updated on the system status a post will likely be displayed on the blog.

  • Profile Image

    Answered by chrystal on March 02, 2011 at 08:51 AM

    If you could kindly give me specifics, as in percentage of down time, as to how often your site is down, rather than a broad answer, 'this incident does not happen too often' I would apprecaite it much.

  • Profile Image
    JotForm Support

    Answered by liyam on March 03, 2011 at 01:18 AM

    It is of course a proper etiqette to notify everyone when there is to have a scheduled downtime on our system, although this does not happen as we keep the system up 24/7 throughout every year.  An unnoticed downtime has always been due to an unforseen circumstance like the database problem that we had yesterday.

    The last time there was a downtime with our server was June 2010, when there were hackers from China and other Asian countries tried to take us down via denial of service.  We were able sort that out so we're sure that we are now very much prepared for it.

    The system is already 100% up so all your forms should be running properly.

    We apologize for this inconvenience and thank you for your patience.

  • Profile Image

    Answered by techvenue on March 03, 2011 at 02:28 PM

    Still down here.

  • Profile Image

    Answered by AcceleratedFreelance on March 03, 2011 at 02:58 PM

    still down here as well.

  • Profile Image
    JotForm Support

    Answered by abajan on March 04, 2011 at 10:25 PM

    Please try login in from http://yang.interlogy.com/

  • Profile Image
    JotForm Support

    Answered by abajan on March 06, 2011 at 10:45 AM

    Everything should be up and running now:

    UPDATE 3: (3/6/2011 6am) Switch to new main database server has been completed successfully. JotForm is now faster than ever since we took this opportunity beef up our database server memory and CPU power. Thanks all for your patience and support.  (Source: http://www.jotform.com/blog/25-A-Quick-Note-About-Temporary-Database-Problems)