Is there a limit to number of product options?

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    DiscoveryCharterSchools
    Asked on August 05, 2018 at 05:25 PM

    I have created a form where I am selling one product with a number of product options with special pricing for each option.  The system lets me enter in a number of options but when I go to preview the form it only shows me a subset of these options.  Is there a limit to the number of options I can enter?

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    Victoria_K
    Answered on August 05, 2018 at 05:59 PM

    Hello,

    I have checked your form, but can see the same number of options on the integration and live form:

    1533505306screenshot63im8.png1533505319Screenshot_7.png

    Unfortunately, we were not instructed about exact limits, but I was able to add more options on a test cloned form. Are you experiencing issues with this? If yes, please make sure that you have saved option and clicked "Save Product" too:

    1533506360screencast55.gif

    We will gladly assist if you need more help.

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    DiscoveryCharterSchools
    Answered on August 05, 2018 at 06:13 PM

    Well... things are a bit strange.  I have entered in many more names then what shows up on the list.  When you first enter and save the list all looks good (that is when you go back and edit all the names are there) .  When you preview the form the names do not show up.  You can go back and edit and the names are still there.  Then at some future point those name magically go away.  


    Please try this.  Add additional names to the list, save it and then preview the form.  Do those new names show up?  On mine they do not.  Even though when I go back and edit the form they are there.


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    Vanessa_T
    Answered on August 05, 2018 at 07:00 PM

    I was able to replicate your issue wherein you have added more option, clicked Save Option, but did NOT Save Product.

    Please make sure that after you clicked Save Option, you also click the Save Product for the changes to be final for that product.

    15335100061.gif

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    DiscoveryCharterSchools
    Answered on August 05, 2018 at 07:10 PM

    OH... now I feel stupid.  Yes that was my problem.  Thanks all is good.