Account Suspended

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    Asked on August 05, 2018 at 09:46 PM


    May I know why is my account suspended causing my created form to be disabled? Could you please restore my access?

    Thank you.

    Best regards,


  • Profile Image
    Answered on August 06, 2018 at 02:36 AM

    Your account is suspended because you are using a File Upload field to collect Drivers License.


    It is against our Terms of Use to collect sensitive info using a File Upload field. 

    If you want to collect Drivers License, you have to use a Short Text Entry field. You also have to add a sort agreement and an e-signature field to the form, for users to confirm/allow/agree that you are collecting the information for a purpose.

    Adding a License Agreement to a Form

    How to Add an E-Signature to Your Form

    I deleted the guilty fields from your forms and I activated your account.